Marketing of Smart and Skilled

ANIMT will market, publicize or otherwise communicate in connection to Smart and Skilled through website, prospectus and student handbook.

All marketing, promotional, communication and information materials used by ANIMT related to Smart and Skilled will display ANIMT’s legal name and code as displayed on the national register, training.gov.au.

ANIMT marketing strategy for the effective marketing and promotion of Smart and Skilled is to employ 1 or 2 agents and to use Facebook page. Agent’s performance will be reviewed every 4 months. ANIMT will not rely solely on activities undertaken by the Department and via the Smart and Skilled website for promotion.

ANIMT will not keep a separate document for Marketing Strategy (as it is kept simple) and this Policy document will be deemed as the marketing strategy.

ANIMT will take steps to ensure that any Prospective Student, who may be reasonably considered to be eligible to receive Subsidised Training, is properly informed about the availability of Subsidised Training under Smart and Skilled.

ANIMT will inform all necessary information at the beginning of student contact.

ANIMT has no obligation to market or promote any Approved Qualifications where the Financial Cap has been or is likely to be exceeded.

Department intellectual property

ANIMT will not use any logo, product names, icons, trademarks or other intellectual property of the Department, or the NSW Government, including in connection with Smart and Skilled.

Acknowledgement of the source of subsidies and restrictions on promotion

ANIMT will explicitly acknowledge in marketing and information for Prospective Students the availability of subsidies from the NSW Government.

In any communications about Smart and Skilled, ANIMT will use the statement:

‘This training is subsidised by the NSW Government.’

ANIMT will not suggest, or allow there to be any misunderstanding, that the Subsidised Training is ‘free of charge’, discounted or subsidised by ANIMT or any other third party. ANIMT will ensure that its agents and contractors do not, market, publicise or otherwise communicate information about the training or engage in any other conduct that may have the effect of encouraging students to choose an ANIMT based on price or other inducements (including any financial or another benefit) e.g.

• the provision of an electronic device (e.g. tablet or an iPad) that is not specifically required to receive the Subsidised Training
• an inducement to enrol by a particular date; or
• an inducement to refer any students to ANIMT

ANIMT website

 ANIMT will maintain a current and accurate website. The homepage of ANIMT’s website will contain a direct link to the Smart and Skilled website so that any person accessing ANIMT’s website should be able to easily and directly navigate to the Smart and Skilled website.

ANIMT’s website will include the following:

• the details of all of ANIMT’s Approved Qualifications under Smart & Skilled program
• details of the Notification of Enrolment Process and ANIMT’s enrolment process including the information and evidence that the student will provide (such as, all consents and declarations the student will make) together with details of when such information and evidence is required as set out later in this document.
• the process for obtaining a Unique Student Identifier; and

Requirement to maintain data

ANIMT will maintain data stored by the Department about its organisation and its Approved Qualifications through the Portal. The data required includes information associated with:

• personnel and course delivery;
• Notification of Enrolment;
• eReporting;
• training delivery and assessment, and

Information regarding ANIMT which will also be published on the website includes:

• name (legal or trading) and national code
• website address and logo
• contact details for general enquiries and specific delivery locations
• whether ANIMT is a VET Student Loans Program Approved ANIMT
• delivery sites and regions
• delivery modes (work based, classroom, online/correspondence or mixed mode)
• attendance modes (full time, part time, block release or flexible (which includes self-paced)); and
• an indication of the facilities available at the delivery sites (child care, disability access and/or learning resource centre).

The additional data that will be maintained by ANIMT of:

• the payment process elected by ANIMT (electronic funds transfer or cheque)
• the bank account that payments under the Contract are to be sent to or address to which cheques are to be sent
• email addresses to receive recipient created tax invoices (RCTI) and remittance advices
• ANIMT’s Representative
• persons with organisational control of ANIMT (such as major shareholders, directors, managing partners, member of the board of management, trustees, owners, or senior government representatives); and
• senior management team (such as chief executive officer*, institute director, officer (as defined by the Corporations Act 2001 (Cth)), general manager, finance director or financial controller, operations director or manager, chief compliance manager or site, centre or branch managers, or senior government representative).

ANIMT will ensure that the information provided is current, complete and accurate. In particular, ANIMT is checking the website every six months to ensure that the information on the website is constantly reviewed and updated so that published information is accurate

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ANIMT’s Representative

ANIMT’s Representative is the operational point of contact for ANIMT and will have the knowledge and information to be able to answer the government agencies’ questions about related issues.

ANIMT will develop and implement their own consumer feedback and complaints handling policies, procedures and systems. Refer to ANIMT’s Policy and Procedure document v2.3

ANIMT will provide for all Prospective Students all reasonable opportunity to enrol and undertake learning opportunities and outcomes in an environment free from discrimination and harassment.

ANIMT will not discriminate between Prospective Students when accepting enrolment for Approved Qualifications. ANIMT will treat all students fairly and equitably in accordance with all relevant legislation. More details are given in ANIIMT Policy & Procedure document version 2.2

Report wellbeing of under 18-year-olds

ANIMT will not enrol students under 18.

Child-related screening

ANIMT will conduct, as and when required, the appropriate child-related employment screening of employees, agents or individuals engaged by ANIMT, in accordance with the requirements established by the Office of the Children’s Guardian or their successors. The following link is to the process that ANIMT will undertake:

www.kidsguardian.nsw.gov.au/Working-with-children/working-with-children-check.

ANIMT will adhere to the Child Protection (Working with Children) Act 2012

and the Child Protection (Working with Children) Regulation 2013 found

at here and here

Disadvantaged students

Disadvantaged students may include those people who are eligible for a Needs Loading including Australian Aboriginal or Torres Strait Islander people, people with a disability and individuals who are long term unemployed. However, ANIMT may identify other students who are also disadvantaged for a variety of reasons.

ANIMT will make all reasonable effort to make adjustments to support the special needs of disadvantaged students. ANIMT will inform such students how it will plan, deliver and assess training to take into account these special needs.

If ANIMT does not have the resources to offer a student with special needs the support they require, it is the responsibility of ANIMT to:

• make adjustments to accommodate the special needs; or
• assist the student in locating another ANIMT who can offer Subsidised Training that has the necessary

ANIMT will comply with the Disability Standards for Education found at https://education.gov.au/disability-standards-education.

Training to meet student’s needs and requests

 ANIMT, when advising a Potential Student on the most suitable Qualification, will take into account the Potential Student’s requests, the appropriate pathway to achieve the Potential Student’s goals and the Potential Student’s abilities.

ANIMT will not direct Potential Students towards certain Approved Qualifications to best suit ANIMT. ANIMT will ensure that Training in all of its Approved Qualifications is available to Potential Students and will enrol Potential Students in the most appropriate Approved Qualification for the Potential Student.

ANIMT will interview the students for their suitability to the courses. ANIMT will also conduct CERT test and LLN test before enrolment.

ANIMT will develop and implement its own policies and processes in relation to Fees and keep it in Student Handbook.

Unique Student Identifier (USI)

The USI may be used for:

• the Notification of Enrolment Process
• reporting Training Activity Data to the Department with the consent of the student

ANIMT will:

• assist students to apply for a USI from the Student Identifiers Registrar (as defined in the legislation) (including publishing on ANIMT’s website, information for students on how to obtain a Student Identifier); or
• apply to the Student Identifiers Registrar for a Student Identifier to be assigned to a student (if authorised by the student to do so).

ANIMT will ensure that every Prospective Student sets their access controls in relation to their USI to allow the Department and ANIMT the appropriate levels of access to their USI records.

ANIMT will request the Student Identifiers Registrar to verify that an identifier is the USI of that student prior to using it or providing it to the Department.

Student Information

 ANIMT will ensure that all Students considering enrolling in Subsidised Training receive, or are aware of how to access, certain information, either electronically or in hard copy form before enrolment which is designed to make these students aware of policies relating to their training, including their rights and responsibilities and avenues for complaint.

The Student Handbook, uploaded in the website will include:

• the Fee Information
• information regarding Recognition of Prior Learning, Credit Transfer, deferring or discontinuing Subsidised Training (including any implication on fees)
• VET Student Loans Program Information [ANIMT does not offer it]
• Complaints and Appeals process
• Subcontractor Information [ANIMT does not have any subcontractor]
• what the Enrolled Student should do if they want to defer or discontinue their Training
• how to access support and assistance during the training; and
• contact details for various support services within ANIMT, e.g. interpreter

ANIMT will adhere to the eligibility criteria for students, outlined in Student Handbook.

ANIMT will only carry out notifications of enrolment via the Portal in accordance with the following process (the Notification of Enrolment Process):

• ANIMT will first obtain the consent of the Prospective Student to the Department’s use of the Prospective Student’s information by:
  • the Prospective Student signing or electronically accepting (including by ticking a check box) a consent form that includes the wording set out in Schedule 1 of these Operating Guidelines or
  • the Prospective Student verbally providing their consent provided that a consent statement is recited to the Prospective Student or is made available for the Prospective Student to read

If the Prospective Student does not provide their consent, ANIMT will not proceed with the Notification of Enrolment Process.
 

• If ANIMT has approval from the Department for any part of the Approved Qualification to be delivered by a subcontractor, ANIMT will notify the Prospective Student (and any relevant employer) of the subcontracting arrangement
• ANIMT will use ANIMT Calculator to validate eligibility, input details of any Credit Transfers or Recognition of Prior Learning and generate details of the Fee chargeable and the applicable Subsidy together with any Loadings (if applicable). ANIMT will provide the Prospective Student with details of the Fee chargeable
• ANIMT should generate and maintain a hard copy or electronic copy of the Notification of Enrolment Report – ANIMT Copy that can be referred to where the Fee and Subsidy is adjusted after the Commitment ID is
• ANIMT will confirm that the Prospective Student has signed or electronically accepted a declaration confirming:
  • all information provided by the Prospective Student to ANIMT, in connection with the Notification of Enrolment Process is true, accurate, complete and not misleading in any way
  • the Prospective Student is aware of any subcontracting arrangements (if applicable); and
  • the Prospective Student had been provided with the details of the Fee chargeable and the Student

Successful completion of the Notification of Enrolment Process will result in the issue of a Commitment ID.

The Notification of Enrolment Process will be carried out simultaneously with ANIMT’s enrolment process and will be completed before ANIMT delivers any Training to the student.

If an Enrolled Student indicates that they wish to defer Subsidised Training in an Approved Qualification, ANIMT will make every effort to assist Enrolled Students to continue training where possible. ANIMT will develop and implement strategies that accommodate Enrolled Students who wish to defer their Subsidised Training. If the Enrolled Student proceeds with the deferral of Subsidised Training in an Approved Qualification, ANIMT may only permit a deferral or deferrals totalling no more than 12 months from the date of receipt of notice from the Enrolled Student. ANIMT will advise students of the Fee implications of deferring their Subsidised Training in accordance with the Fee Administration Policy as given in Student Handbook.

Enrolled Students who do not recommence Subsidised Training within a 12 month period of deferral will be reported as discontinuing Subsidised Training

Reporting obligation: ANIMT will submit the relevant Training Activity Data (including reporting Code D) and update:

• the end dates for any Unit of Competency for which a UoC Outcome Code of 70 has been reported; and
• the start date and end date for any Unit of Competency which has not been Commenced.

Record keeping obligation: ANIMT will keep records of all requests for/notices of deferral or keep a file note or log of such requests/notices together with evidence of all deferrals made.

To be clear, a student who wishes to recommence training after discontinuing an Approved Qualification will be treated as a new student and the Notification of Enrolment Process will be carried out.

If an Enrolled Student indicates they wish to discontinue their Training in an Approved Qualification without completing the Approved Qualification, ANIMT will first ascertain if the reason for discontinuing relates to the performance of ANIMT including in respect of the delivery of Subsidised Training. If that is the case, ANIMT will ensure that reasonable efforts are made to address concerns of the Enrolled Student related to the delivery and assessment of training. If the Enrolled Student proceeds to discontinue their Training, ANIMT will:

• attempt to obtain formal notification from the Enrolled Student of the date the Training will end
• comply with the Fee Administration Policy including with respect to the refund of any applicable Fee
• issue the Enrolled Student with a Statement of Attainment and associated transcript for completed Units of Competency within 30 days of notification of the discontinuance
• update the Training Plan listing all Units of Competency where an outcome has been achieved, commenced but not completed and/or not commenced
• provide the updated Training Plan to the Enrolled Student
• return results of any outstanding completed training activities and/or assessments to the Enrolled Student
• for Apprentices or Trainees, notify the local Training Services NSW Regional Office within 14 days of notification of the discontinuation of Training; and
• submit Training Activity Data to finalise the record and, if eligible, receive any further payments or Subsidies and Loadings.

Reporting obligation: ANIMT will submit the relevant Training Activity Data (including reporting Code TNC).

Record keeping obligation: ANIMT will keep records of all requests for/notices of discontinuation or keep a file note or log of such requests/notices together with evidence of all discontinuations made including evidence that ANIMT fulfilled its obligations above.

To be clear, ANIMT will not report the UoC Outcome Code 40 (Withdrawn) for any Unit of Competency in which the Enrolled Student did not Participate in Subsidised Training.

Transfer Out Process

If there is to be a transfer out of an Enrolled Student, ANIMT will provide advice to the Enrolled Student as soon as practically possible.

Where the Enrolled Student elects to transfer out, ANIMT will follow the process detailed in this policy.

In the event that ANIMT’s Smart and Skilled Contract is terminated or suspended the Transfer Out Process will be commenced prior to the termination of the Contract and/or ending the delivery of Subsidised Training to the relevant Enrolled Student.

ANIMT will comply with all directions from the Department in relation to the transfer out of students.

The advice to the Enrolled Student and actions of ANIMT will include:

• the date of forthcoming termination of the Contract or of ending the delivery of Subsidised Training
• options for continuing training, which may include:
  • referring the Enrolled Student to the Smart and Skilled website to identify an alternative RTO who can provide Subsidised Training (an Alternative ANIMT)
  • referring the Enrolled Student to the local Training Services NSW Regional Office for assistance
  • the Enrolled Student opting to remain with ANIMT and continue training on a “fee-for-service” basis (that is without the benefit of Subsidies); or
  • ANIMT suggesting an alternative
• fee arrangements for transferring Enrolled Students (in accordance with the Fee Administration Policy give in Student Handbook)
• issuing of Statements of Attainment/Qualification credentials reflective of their actual training and assessment progress to date
• issuing an updated Training Plan listing all Units of Competency where an outcome has been achieved, commenced but not completed and/or not commenced
• ensure all current Enrolled Students in training receive any refunds owed in accordance with the Fee Administration Policy
• return results of any outstanding completed training activities and/or assessments to the Enrolled Student; and
• submit Training Activity Data to finalise the record and, if eligible, receive any further payments of Subsidies and

Reporting obligation: ANIMT will submit the relevant Training Activity Data (including reporting Code TNC if applicable). If the Enrolled Student is an Apprentice or Trainee, ANIMT will follow the process required for the change of RTO named on the Training Contract.

Record keeping obligation: ANIMT will keep records of all requests for/notices of discontinuation or keep a file note or log of such requests/notices together with evidence of all discontinuations made including evidence that ANIMT fulfilled its obligations above

Transfer In Process

A student transferring in to ANIMT should be treated as a new student and ANIMT will carry out the Notification of Enrolment Process (the Transfer In Process).

As described in the Fee Administration Policy, ANIMT may need to contact the Department to determine the Fee.

Reporting obligation: If the Enrolled Student is an Apprentice or Trainee, ANIMT will follow the process required for the change of RTO named on the Training Contract as part of the Transfer-In Process.

VET Quality Framework

ANIMT will comply with the requirements set out in the VET Quality Framework, including the Standards for National VET Regulator Registered Training Organisations.

ANIMT will apply the principles within the VET Quality Framework, and keep up to date with any changes to the VET Quality Framework.

Vocational Training Order requirements

ANIMT will deliver Subsidised Training that is in accordance with the relevant Vocational Training Orders for Enrolled Students undertaking Apprenticeships and Traineeships. However ANIMT is not offering it right now.

ANIMT is expected to engage with industry, which includes engaging with Employers, industry associations and/or specific enterprises. Refer to Policy and Procedure document version 2.3.

Participating in industry networks and partnerships

Industry engagement can be facilitated by partnerships with NSW Industry Training Advisory Bodies, Industry Skills Councils, and employer industry associations, and by consulting at the enterprise or organisation level.

ANIMT may participate actively in industry networks and partnerships to ensure the relevance and quality of their training and assessment services.

Industry Training Advisory Bodies

Industry Training Advisory Bodies in collaboration with Training Services NSW may:

• help to communicate new arrangements under Smart and Skilled
• promote training, including Apprenticeship and Traineeship training, to industry and advise on what training is available under Smart and Skilled
• broker workforce development and training solutions; and
• sponsor and promote skills development and career pathways in industry areas.

Training Services NSW can provide information and advice to ANIMTs on industry engagement, workforce development and training options, and bring together experts from other sources into an effective partnership.

Record keeping obligation: ANIMT will maintain evidence to demonstrate how it is engaging with industry.